Privacy Policy

Effective date: October 8, 2026

Shepard’s Cleaning LLC respects your privacy. This policy explains how information submitted through our website is used and shared.

Information we collect

When you request a cleaning quote or contact us, we may collect information you provide, such as your name, email address, phone number, service address, cleaning preferences, and message. Our website hosting and form services may also process technical information needed to operate the site, such as IP address and browser data.

How we use information

We use information to respond to inquiries, prepare quotes, communicate about cleaning services, provide customer support, maintain business records, and operate and protect our website.

Online payments

Our website links to Square for online payments. When you follow the payment link, payment information is collected and processed by Square under its own privacy and security practices. Shepard’s Cleaning LLC may receive payment details and transaction records needed to identify and reconcile payments. Please review Square’s Privacy Notice.

Service providers and disclosures

We may use third-party providers, including website hosting, form delivery, and payment processing services, to help operate our business. These providers may process information as needed to provide their services. We may also disclose information when required by law or to protect legitimate business interests.

Sharing information with our cleaners

We share only the customer information our cleaners reasonably need to provide cleaning services, such as your name, service address, scheduling details, access instructions, and cleaning preferences. We do not share payment card details with cleaners.

Information retention and security

We retain information as reasonably needed to respond to inquiries, provide services, maintain records, and meet legal obligations. We use reasonable measures to protect information, but no online system can guarantee absolute security.

Your choices

You may contact us to ask about personal information you have submitted or request a correction or deletion, subject to applicable legal and recordkeeping requirements.

Changes to this policy

We may update this policy as our website or business practices change. Any updated version will be posted here with a revised effective date.

Contact us

Shepard’s Cleaning LLC
Quad Cities, Iowa and Illinois
Email: shepardscleaningservices@gmail.com
Phone: 563-396-8561